Amazon deleted “1984” and “Animal Farm” copies from the users’ Kindles. So, what were their apologies for the inconvenience? “ We are incredibly sorry” and “ We deeply apologize for our mistake“.Īnother example is Jeff Bezos saying, “Sorry for the inconvenience” after the infamous Kindle accident. Clearly, “Congrats, you survived the Boston Marathon!” was not a pleasant thing to say on a Patriots’ Day race. Before we cut to the chase here, let me set real-world examples.Īdidas was sorry after sending an email with an insensitive subject line to all Boston Marathon finishers. The meaning is kept, though the words are different. However, they do not always say, “ We apologize for any inconvenience“. “Sorry for the inconvenience” alternatives to enrich your repertoireīrands do apologize. They see that you care about their experience and that matters.īut how to do it right, you may ask? Well, let’s get into the practical stuff – those effective apology templates that will help you express your regrets and make amends effectively without repeating clichés. When you apologize sincerely and act to make things right, you can strengthen satisfaction. Lastly, remember that customer loyalty is closely tied to their perception of your apologies. Whether it’s a technical glitch or a logistics hiccup, learn from mistakes and put measures in place to avoid repeats.Ĭustomer loyalty and perception of apologies
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